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How We Handle Your Information

We collect account details, payment records and device data to run your wallet, process bKash, Nagad and Rocket deposits, and keep support conversations secure. This policy walks through what we gather, why we need it, and how you can request changes or deletion.

Account & wallet recordsPayment transaction logsDevice & session dataSupport message historyCookie & tracking preferences
cb999 price How We Handle Your Information
DATA PRACTICES

How We Protect and Use Your Information

Every deposit and withdrawal generates a transaction record that we keep for financial reconciliation and dispute resolution. We log device data and IP addresses to detect unusual login patterns and block unauthorized access. Cookies track your session so you stay logged in across pages, and analytics cookies show us which game categories get the most attention so we can adjust the lobby layout. You control optional marketing cookies through the banner that appears on your first visit.

Transaction Security

bKash, Nagad and Rocket payment records are encrypted at rest and in transit. We store only the reference numbers and timestamps needed to match your deposit to your wallet balance—no PINs or app passwords ever reach our servers.

Cookie Management

Essential cookies keep your session active while you move between slots, live tables and the sportsbook. Optional cookies track which games you open and how long you play so we can surface relevant titles on your next visit. You can disable optional cookies in the privacy banner without losing account access.

Data Retention

We hold account and transaction records for as long as your account remains open, plus an additional period required by financial record-keeping rules. Closed accounts are archived, and personal identifiers are scrubbed after the retention window unless a legal hold applies.

Your Rights

You can request a data export, ask us to correct outdated information, withdraw consent for marketing communications, or request deletion of data we no longer need to keep. Contact support through live chat or email to start any of these processes.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, correct an error in your account records, or ask us to delete data we no longer need, our support team can start that process. We handle privacy requests through the same channels you use for account help, and we aim to respond within a few business days once we verify your identity.

Live Chat Open the chat widget in your account dashboard and choose the privacy inquiry option. Our agents verify your account details before pulling records or making changes, so have your registered phone number ready.
Email Request Send your data request from the email address linked to your account. Include your account username and a brief description of what you need—viewing records, correcting a field, or requesting deletion. We reply with next steps once identity checks clear.
Account Settings The privacy tab inside account settings lets you download a JSON file of your profile, deposit history and support tickets. For deletion requests or changes that affect active records, you'll still need to contact support directly.

Common Privacy Questions

We ask for your email, phone number, date of birth and a password during registration. When you make your first deposit via bKash, Nagad or Rocket, we record the transaction reference and sender ID to match the payment to your wallet.

Yes. Log into account settings, open the privacy tab, and click the download button to receive a JSON file with your profile, deposit history, withdrawal records, game session logs and support ticket summaries.

We archive closed accounts and keep transaction logs for the period required by financial record-keeping rules in the jurisdictions where we operate. Personal identifiers are removed once the retention window ends, unless a legal hold requires us to preserve specific records.

We share transaction details with bKash, Nagad and Rocket payment processors to complete deposits and withdrawals. We do not sell your data to advertisers or marketing firms. We may disclose records if required by lawful authority requests in eligible regions.

Open account settings, go to notifications, and toggle off promotional emails or SMS messages. You'll still receive essential account alerts like withdrawal confirmations and password reset codes even if you opt out of marketing.

Contact support via live chat or email to request deletion. We close your account, withdraw any remaining balance to your registered payment method, and scrub personal identifiers after our legal retention period ends. Transaction records required for compliance remain archived without identifying details.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.